- Well Structured
While the rating tells you how good a book is according to our two core criteria, it says nothing about its particular defining features. Therefore, we use a set of 20 qualities to characterize each book by its strengths:
Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations.
Analytical – You’ll understand the inner workings of the subject matter.
Background – You’ll get contextual knowledge as a frame for informed action or analysis.
Bold – You’ll find arguments that may break with predominant views.
Comprehensive – You’ll find every aspect of the subject matter covered.
Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes.
Controversial – You’ll be confronted with strongly debated opinions.
Eloquent – You’ll enjoy a masterfully written or presented text.
Engaging – You’ll read or watch this all the way through the end.
Eye opening – You’ll be offered highly surprising insights.
For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge.
For experts – You’ll get the higher-level knowledge/instructions you need as an expert.
Hot Topic – You’ll find yourself in the middle of a highly debated issue.
Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends.
Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out.
Inspiring – You’ll want to put into practice what you’ve read immediately.
Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects.
Scientific – You’ll get facts and figures grounded in scientific research.
Visionary – You’ll get a glimpse of the future and what it might mean for you.
Well structured – You’ll find this to be particularly well organized to support its reception or application.
Consultants Nick Mehta, Dan Steinman and Lincoln Murphy describe customer service and retention with a passion and urgency that will have you racing to make changes. The new, dominant model in software – cloud-based delivery and subscription pricing – places heightened emphasis on customer care. Companies spend a lot to acquire customers and then often collect too little data from them, thus giving themselves a difficult path to achieving strong subscriber renewals and retention. Mehta, Steinman and Murphy offer 10 laws that your company can follow to help your customer service evolve into customer success, including how to heed what your consumers want and how to shift power to them. This guidebook speaks, with rare exception, only to “Software as a Service” (“SaaS”) businesses. getAbstract recommends it to any SaaS company seeking to find, gain and nurture clients – and to any entrepreneur who aims to build such a company.
About the Authors
CEO Nick Mehta and CCO Dan Steinman lead Gainsight, a cloud-based customer solutions business. Lincoln Murphy consults and writes about customer success.