Summary of Delivering Happiness

Tony Hsieh (pronounced “shay”) became a multimillionaire in 1998, at age 24, by selling his first internet start-up firm to Microsoft for $265 million. Then he sold his online shoe retailer Zappos to Amazon in 2009 for $1.2 billion. This personable entrepreneur may sound like an enthusiastic cheerleader, but clearly he knows a lot about making a business grow and he’s worked hard to learn a lot about happiness. His vision encompasses a distinctive brand, a pipeline for developing talent and a creative corporate culture, all built on collegial fun and customer service. getAbstract recommends this entertaining book. Hsieh details some of the secrets of his success, including how he and his team (a hard working crew whose surnames he never mentions) made Zappos so strong. Hsieh sees “delivering happiness” as a philosophy anyone can apply to business and all other areas of life (while wearing good shoes, of course).