- Concrete Examples
How does DHL succeed where other courier companies fail? Since the 1970s, it has offered delivery options in far-flung locations – including some that other courier services don’t reach – and operated according to values its leaders see as timeless and cross-cultural. Po Chung, author and co-founder of DHL International, explains that part of the company’s success hinges on its human-centric approach. It values special customer service moments robots can’t replicate. DHL’s pioneering path offers multiple lessons for designing and developing a strong global company, including Chung’s clearly written, accessible advice for leaders who want to create holistic growth.
About the Author
Po Chung is DHL International’s co-founder and a co-author of The First 10 Yards: The 5 Dynamics of Entrepreneurship.