Discovering the Soul of Service

Leonard L. Berry and Kent D. Seltman

Inside One of the World’s Most Admired Service Organizations

Micah Solomon

Create an Anticipatory Customer Experience that Builds Loyalty Forever

Mohamed Zaki

Optimize Your Omnichannel Approach

Chip R. Bell

Creating Awesome Experiences Through Innovative Service

Nick Mehta et al.

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Seth Earley

Harness the Power of Ontologies to Make Your Business Smarter, Faster, and More Profitable