Summary of Engaging Employees in Change Through an Open-Source Approach

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As the pace of technological change increases, organizations must continue to adapt, but many change efforts founder due to the complexity of these initiatives. Employee engagement represents a crucial make-or-break factor. Researchers at the Boston Consulting Group suggest a new, more democratic and multidirectional model for engaging employees in change efforts: open-source engagement (OSE). In this concise introduction, the authors make a case for OSE versus traditional engagement models and describe OSE’s key elements and requirements.

About the Authors

Reinhard Messenböck is a senior partner and managing director, Aaron Snyder is a partner and managing director, Greg Meyding is an associate director, and Camila Noldin is a lead knowledge analyst at the Boston Consulting Group.



Open-source engagement (OSE) offers a democratic, multidirectional, bottom-up model for involving employees in change efforts.

Change initiatives – growing more and more common as tech developments transform business – often stumble because companies fail to gain employee participation. Traditional models for engagement often leave employees cold. As a result, organizations lose out on the value of engaged employees’ contributions. OSE relies on emerging tools and methods – such as content-based analytics and emerging real-time communication platforms – to maximize potential employee engagement. OSE allows communication content from throughout the...

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