Skip navigation
Experience, Inc.
Book

Experience, Inc.

Why Companies That Uncover Purpose, Create Connection, and Celebrate Their People Will Triumph

Wiley, 2022 more...

Buy the book


Editorial Rating

7

getAbstract Rating

  • Comprehensive
  • Applicable

Recommendation

The COVID-19 pandemic and Great Resignation accelerated the shift toward employee-centric workplaces that has been underway for decades. In her Wall Street Journal bestseller, HR expert Jill Popelka charts the history of employee experience, beginning with the grueling conditions of work over millennia, to show how working life has arrived at its dynamic and evolving present. Popelka makes a convincing case that companies can thrive only when their employees do too – and offers clear guidance for firms that want to meet worker’s present-day needs for purpose, support and authenticity.

Summary

For millennia, workers toiled in harsh conditions under ruthless employers. Change came slowly with specialization.

Exploitative working conditions continued from ancient times through the Industrial Revolution and well into the 20th century. People worked for pay and did not expect to derive happiness or meaning from their work, though they would have welcomed it. Starting about five decades ago or so, circumstances began to shift as more and more workers moved to white-collar work, and cognitive capacity became more financially valuable than physical endurance.

Owners and management started to have more obligations to their employees as expertise and skills accelerated with the information economy of the 1990s and beyond. Today, an aging workforce, low birth rates and unprecedented demand for talent have put workers in a position to demand more from their work experience. 

Following the COVID-19 pandemic and the mass rethinking of work that accompanied it, employees are less willing to accept toxic work environments and expectations to be available 24/7 on their devices...

About the Author

Veteran technology executive Jill Popelka served as president of HR and business technology giant SAP SuccessFactors.


Comment on this summary

More on this topic

Related Skills

Advance Your Career
Be Emotionally Intelligent
Build and Maintain Well-Being
Career
Communicate Effectively
Develop Team Members
Future of Work
Drive Team Performance
Executive Leadership
Foster Team Culture
Innovation
Lead Ethically
Lead Strategically
Live Well
Manage Corporate Communications
Manage Learning and Development
Manage Performance
Manage Remuneration
Management
Marketing
Personal Growth
Place Talent Strategically
Soft Skills
Understand Organizations
Workplace Skills
Enhance Physical Workspace Design
Increase Your Cultural Awareness
Streamline Your Workflow
Mentor Employees
Promote Generational Inclusion
Show Empathy and Compassion
Lead Yourself
Leadership
Promote LGBTQ+ Inclusion
Build Psychological Safety
Communicate Inclusively
Understand Unconscious Bias
Understand Organizational Culture
Understand Yourself
Be Authentic
Dare to be Vulnerable
Support Internal Mobility
Engage in Job Crafting
Retain Employees
Promote Gender Inclusion
Age Well
Conduct Employee Surveys
Promote a Learning Culture
Communicate Corporate Purpose
Master Interpersonal Skills
Promote Customer Centricity
Overcome Loneliness
Find Your Purpose
Human Resources
Understand Systemic Inequalities
Become More Productive
Offer Flexible Work Arrangements
Design Incentive Structures
Foster Ownership in Others
Motivate Your Team
Enhance Employee Experience
Create a Sense of Belonging
Leverage Employee Resource Groups
Track DEI progress
Discover Societal Shifts
Practice Servant Leadership
Promote Neuro-Inclusion
Understand Human Behavior
Understand Motivation
Become an Ally to Minority Team Members
Shape Organizational Culture
Find Meaning
Promote Socio-Economic Inclusivity
Foster a Culture of Innovation
Manage Employee Relations
Promote Disability Inclusion
Support Employees’ Well-being
Manage People and Talent
Champion Diversity
Drive Employee Engagement
Build an Inclusive Culture
Promote Ethnic Inclusion
Lead Inclusively
Promote Diversity, Equity, and Inclusion