Summary of Future Factors

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While retail bankers are still coming to grips with new regulations, they’re also grappling with the technologies that will ineluctably change the face of banking. The Economist Intelligence Unit surveyed 208 global industry executives and reports that implementing digital strategies and strengthening new, more profitable businesses are increasingly in bankers’ sights. Meanwhile, technology “disruptors” could present challenges to the financial sector. getAbstract suggests this forward-looking study to financial industry professionals.

About the Author

The Economist Intelligence Unit is an independent research and analysis organization.



A December 2014 survey of retail bankers reported that regulatory pressures are easing, though big North American banks still cite them as a major concern. Overall, respondents believe that regulation and “changing customer behavior and demands” will have the greatest impacts on retail banking through 2020, along with the threat of new entrants and competitors. In light of those challenges, executing a digital strategy and enhancing customer segmentation are bankers’ top two priorities.

As physical branches become less important, retail bankers are turning to other ways – including pricing clarification...

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