Researchers Mary L. Gray and Siddharth Suri delve into an invisible segment of the labor market: the “ghost workers” who perform technology industry labor that code and AI can’t do. The authors reveal the flaws in how society undervalues gig work and part-time jobs. They draw a historical line from marginalized workers doing piecework in sweatshops to today’s gig workers, an important analogy since on-demand work is likely the future of employment. Gray and Suri advocate legal and societal changes to make gig work viable for workers and businesses.
About the Authors
Mary L. Gray is a senior researcher at Microsoft and a fellow at Harvard’s Berkman Klein Center for Internet and Society. She also is a faculty member at Indiana University’s School of Informatics, Computing and Engineering. Microsoft senior researcher Siddharth Suri was part of the Human and Social Dynamics group at Yahoo Research before becoming a founding member of Microsoft Research New York City.