Cross-cultural communications instructor Luciara Nardon goes beyond what you might have learned in your corporate cultural-awareness workshop. She makes a convincing case that, in today’s business world, you’re likely to interact with people from multiple cultures on any given day. She stresses that you can’t prepare for these fluid, dynamic situations just by studying cultures. You must gain skills in adapting effectively to working with people of various backgrounds so you can do business in any context or situation. This requires emotional intelligence, “situational awareness,” experience and practice. She makes a strong case for the need to develop mindfulness and empathy. getAbstract recommends Nardon’s manual to anyone whose work includes interactions with international colleagues.
In this summary, you will learn
- Why you need intercultural competencies to thrive in business today; and
- What strategies you can use to think, observe, speak and behave appropriately in multiple settings, making you a better cross-cultural communicator and collaborator.
About the Author
A product of multiple cultures, Luciara Nardon teaches cross-cultural communications and effectiveness worldwide.