Summary of Health Care’s Recovery Must Be Transformative

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Health Care’s Recovery Must Be Transformative summary

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After the upheaval of the first wave of the COVID-19 crisis, health care leaders are looking ahead to recovery. A team of experts at Boston Consulting Group’s London office – managing director and partner Ben Horner, partner Stephen Sutherland and project leader Cassandra Yong – argue that organizations can best move through this phase by embedding the change that the crisis forced upon them – and preparing for future waves of infections. Their article provides a concise but valuable guide to leading organizations through the recovery from the initial wave of the pandemic and the transformation it ushered in.

About the Authors

Ben Horner is a managing director and partner, Stephen Sutherland is a partner, and Cassandra Yong is a project leader in the London office of Boston Consulting Group.


The COVID-19 crisis offers health care leaders an opportunity to transform their organizations – but they must act quickly.

The recovery phase that will follow the first wave of the COVID-19 pandemic offers a window for transformation. Rather than returning to the old status quo, health care leaders should seize this opportunity to transform their organizations.

The ways of working that health organizations turned to during the pandemic crisis can serve them post-pandemic – improving their operations, quality of care and resilience. Organizations can implement transformation at national, regional, systemic and organizational levels. But leaders will need to work quickly to leverage the three-to-four-week period of transition from crisis mode to recovery.

The pandemic pushed health care ...

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