Summary of How a Start-Up in the White House Is Changing Business as Usual

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Recommendation

The US government isn’t renowned for developing exceptional online solutions. Remember 2013’s Healthcare.gov fiasco? Digital disrupter Haley Van Dyke and a team of tech all-stars work for the US Digital Service to redress the problem. This “Peace Corps for nerds” is making headway, streamlining processes for veterans and immigrants. getAbstract recommends Van Dyke’s upbeat report to web developers, public administrators and taxpayers.

About the Speaker

Haley Van Dyck is the deputy administrator of the US Digital Service, which develops e-governance technologies.

 

Summary

Filing an application for veteran’s benefits in the US requires navigating more than 1,000 websites or choosing from nearly 1,000 government-operated phone numbers. Veterans then must wait an average of 137 days for Veteran’s Affairs (the VA) to process their requests. Though private-sector technology is simplifying every aspect of people’s lives, this wave of innovation hasn’t crossed over to the public sector. So while you can order a tailored hot meal online and have it delivered to your door within minutes, a working mom must spend hours or even days filing out complicated paperwork to receive desperately needed food stamps. Veterans, single parents, students...


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    A. N. 3 years ago
    lack of accountability seems only reason between public and private sector when it comes to deliver.