- Well Structured
- Concrete Examples
Public systems are broken when citizens can’t access the services they need, and service providers suffer from inertia, insufficient resources and a lack of accountability. But change is possible if you leverage motivation. In his enlightening presentation, management consultant Abhishek Gopalka explains how his team improved the public health care system in Rajasthan, India. His solutions are applicable to public systems worldwide. By making promises to citizens and creating a public scoreboard, public systems can spark healthy competition and trigger creative solutions to challenges.
About the Speaker
Public sector strategist Abhishek Gopalka is a managing director and partner with the Boston Consulting Group.
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Comment on this summary
8 months agoIt emphasizes on the importance of engaging people for better outcome, specially in public system where things are taken for granted .Driving accountability & recognizing people’s effort is a key element for thriving