Conflict is normal in the workplace as well as at home, yet most people shy away from talking through their issues. But lingering conflict can fester and lead to more problems down the road. Professional mediator Adar Cohen encourages you to address conflicts by uncovering the “gem statement” that can change the tone of the entire conversation. His technique might transform your next unpleasant conversations into a productive and mutually beneficial discussion.
About the Author
Adar Cohen is a mediator with a PhD in conflict resolution from Trinity College Dublin. He has lectured at Harvard University, the University of Chicago and Sherubtse College, Bhutan.
Comment on this summary
In our Journal
2 years ago
Resolve Conflict with Compassionate Communication
Conflict is bound to arise in the workplace. Here’s how to nip it in the bud or, better yet, channel it productively. Angry outbursts have no place at work. But wherever people gather together, including the workplace, conflict is bound to arise sooner or later. People often bring their dysfunctional relationship patterns to work, without […]
2 years ago
What to Say?
A reading list about all kinds of conversations: light, naked, difficult and otherwise. Conversations are the building blocks of business, because all business starts with relationships. Most common is small talk, but at the highest levels, companies seek to engage with their customers, employees and shareholders in large, purposeful conversations. Small Talk Is a […]
3 years ago
How Can I Support Employees Who Are Experiencing Burnout Due to Stressors from All Aspects of Life?
Most people, at some time in their career, experience burnout. And while work/life balance often is the main culprit to blame, research shows it’s not the only one when someone’s trying to regain a balance. “Many of our customers are experiencing new forms of burnout, at the same time as their employees,” says Mildred Rivas-Aiken, […]
3 years ago
What Can I Do, Starting Today, to Set Boundaries at Work to Support More of a Balance in My Life?
Even if the culture at the office enables these boundaries, each employee has to be confident in setting them. Here is what you need to know when taking work-life balance into your own hands. “Many of our clients face blurred lines regarding when to begin and when to stop work hours,” says Fernanda McElravy, customer […]