Skip navigation
How To Say It for First-Time Managers
Book

How To Say It for First-Time Managers

Winning Words and Strategies for Earning Your Team's Confidence

Prentice Hall Press, 2010 more...

Buy the book


Editorial Rating

8

getAbstract Rating

  • Applicable

Recommendation

Managers must be able to communicate with their employees. However, new supervisors generally do not get promoted on the basis of their communication skills. The executives who promote them assume, often mistakenly, that terrific salespeople or bookkeepers magically will become strong communicators. If newly appointed managers can’t communicate their ideas, directions and instructions, the areas they supervise will fall apart. Jack Griffin’s valuable book on communication for novice managers dictates what they need to say and how and when they need to say it. He suggests the best words to use and those to avoid, and even the body language inexperienced managers should adopt. getAbstract finds this book insightful, informative and comprehensive, filled with useful tips and techniques that will benefit anyone who wants to communicate.

Summary

You Can’t Manage If You Can’t Communicate

To manage people, you must be able to communicate. Effective communication depends on fluency in “the language of leadership,” a capability you can develop, starting with building a strong “leadership vocabulary” that is “both verbal and nonverbal.” Managers must be aware of the messages their facial expressions and physical gestures convey since people communicate as much with body language as with words.

Negative body language can sabotage a manager’s efforts to direct, energize or motivate employees. Try to impart “a sense of relaxed energy.” Keep your eyes wide open during direct communications. Don’t fidget or yawn. To signal your engagement, nod or lean forward as the other person speaks. Avoid the dreaded “dead-fish handshake,” but don’t break the other person’s hand, either. Don’t rub your nose, ears or eyes – that signals doubt. Scratching your head signals confusion. Smile.

Do You Speak in Business Terms?

Leadership language fluency helps new managers establish authority and credibility. Supervisors always should “speak the language of business,” which concerns money and time. Talk in terms of “money...

About the Author

Jack Griffin wrote How to Say It at Work and How to Say It Best.


Comment on this summary

More on this topic

Related Skills

Advance Your Career
AI Transformation
Become More Adaptable
Build and Maintain Well-Being
Career
Convert Prospects
Drive Team Performance
Enhance Employee Experience
Executive Leadership
Human Resources
Lead Ethically
Lead Strategically
Leverage AI in Your Daily Tasks
Live Well
Manage Corporate Communications
Manage Learning and Development
Management
Marketing
Master Collaboration
Master Interpersonal Skills
Personal Growth
Promote Diversity, Equity, and Inclusion
Sales
Shape Organizational Culture
Strengthen Team Collaboration
Communicate with Stakeholders
Develop Team Members
Develop Leaders
Manage Up
Navigate Office Politics
Practice Humility
Promote a Learning Culture
Recognize Social Cues
Communicate Across Cultures
Understand Economics
Build Prospect Rapport
Enhance Physical Workspace Design
Lead Yourself
Excel at Conversations
Set Boundaries
Provide Feedback
Foster Ownership in Others
Practice Mindfulness
Use AI for Meetings
Communicate Clearly
Cultivate a Growth Mindset
Understand Communication
Ask Questions
Practice Servant Leadership
Workplace Skills
Adapt Communication Style
Avoid Procrastination
Build Your Presence
Communicate Corporate Strategy
Practice Transformational Leadership
Foster Open Communication
Implement Executive Coaching
Manage Team Communication
Define Roles
Implement Mentoring Programs
Manage Internal Communication
Communicate Corporate Purpose
Facilitate Discussions
Manage People and Talent
Navigate Difficult Conversations
Communicate Strategically
Leadership
Become a Mentee
Implement Coaching Programs
Become More Productive
Soft Skills
Cultivate Positivity
Communicate Non-Verbally
Support Team Members’ Careers
Facilitate Group Ideation
Communicate Effectively
Succeed in a New Job
Communicate Transparently
Delegate Effectively
Manage Your Time
Listen Well
Coach People
Mentor Employees
Have Effective Meetings