Summary of 360° Feedback

The Powerful New Model for Employee Assessment & Performance Improvement

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360°  Feedback book summary
Multi-source employee assessment: What comes around goes around.


7 Overall

9 Applicability

8 Innovation

5 Style


This book describes the application and growth, in U.S. corporations, of multi-source employee assessment. This is a review of the strengths and weaknesses of the "360° Feedback" program created by the authors, Mark R. Edwards and Ann J. Ewen. Their book gives you enough information to evaluate multi-source employee assessments. However, if you are reading it because you expect to be able to implement a 360° feedback process without hiring the authors, you will be disappointed. It seems to be written from the consultant’s perspective, which is selling consulting services. This limitation should not discourage you from reading this book, if you have a genuine interest in implementing multi-source employee assessment or if it is something your company may reed. While the book is not for the causal reader, it is important for anyone in a Fortune 1000 company who functions as a change agent. getAbstract recommends this book to any manager who might be interested in implementing such an employee review process.

In this summary, you will learn

  • Why multisource employee assessments make the most sense for larger companies
  • How to prepare your organization for 360 degree feedback
  • How to alleviate employees’ concerns about the new system


New Assessment Model
360° feedback is a new model for performance appraisal. It is based on the idea that anonymous feedback from multiple sources is superior to direct feedback from a single source. It overcomes the false perceptions, blind spots and ignorance that may exist in single...
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About the Authors

Mark R. Edwards and Ann J. Ewen are CEO and President, respectively, of TEAMS, Inc., a consulting firm that specializes in helping companies implement "360° Feedback." Former corporate executives, they created this approach. It is now in use at IBM, GE, Disney, Intel, Monsanto, American Airlines and more than 100 other organizations. They write and speak extensively on this subject.

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