Summary of Appreciative Inquiry for Change Management

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As anyone who has worked in a large enterprise knows, organizations often fail to acknowledge and leverage the human side in their change initiatives, and they struggle mightily as a result. Psychologists Sarah Lewis and Jonathan Passmore, and consultant Stefan Cantore offer an overview of a variety of conversation-based change management methods in use today, with a particular focus on “Appreciative Inquiry” (AI). Because people create and exist in organizations, these collectives suffer the same conflict, chaos and endless complexity that human beings do, so it makes sense to bring human sensibilities into the business world. Though AI may strike some as pop psychology, this manual shows how it’s already at work in major businesses worldwide and how it can help your organization. getAbstract recommends it to any leader, manager, coach or consultant interested in alternative approaches to change management.

In this summary, you will learn

  • Why you need new ways of managing and motivating your workforce,
  • What “Appreciative Inquiry” and other conversation-based approaches entail, and
  • How to implement conversation-based change management in your organization.
 

About the Authors

Sarah Lewis and Jonathan Passmore are occupational psychologists and consultants. Stefan Cantore is a consultant in leadership and organizational development.

 

Summary

Why Change?
The Industrial Revolution brought profound change to society and to work. The mass migration from farm to factory introduced the need to manage large groups of employees doing routine, repetitive tasks. In the early 20th century, engineer Frederick Taylor popularized “scientific...

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