Summary of Coaching for Improved Work Performance

How to Get Better Results from Your Employees!

McGraw-Hill, more...

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Coaching for Improved Work Performance book summary
Coaching doesn't come naturally; offering the correct, specific interventions is a skill that managers must develop.


8 Overall

10 Applicability

5 Innovation

7 Style


Novice and experienced managers, coaches and teachers, and anyone else who wants to influence other peoples’ behavior or performance will benefit from Ferdinand F. Fournies’ book on coaching. He describes specific intervention tactics and shows how to apply them. Use this manual to eliminate managerial frustration. It can be your stepping stone to creating a successful, high-performing department. Fournies’ concepts can help even seasoned managers deal with difficult staff, solve problems in their departments and achieve greater results through their employees. If you are a new manager or wish to be one, this essential resource and training tool is required reading. getAbstract also recommends it as a strong addition to any management curriculum.

In this summary, you will learn

  • How to coach employees;
  • Why managers hold false beliefs that cause them to take ineffective action;
  • What specific interventions managers must learn; and
  • How and when managers should use the five-step intervention technique.


Managers Must Be Trained
Coaching employees to perform doesn't come naturally or automatically to managers. Coaching is a skill — a process of providing specific interventions to manage employees' behavior. When managers take steps based on "natural" responses to problems or...
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About the Author

Ferdinand F. Fournies is a business management speaker and consultant whose work has been translated into several languages. He is the author of Why Employees Don’t Do What They’re Supposed To Do and What To Do About It.

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