Summary of Emotional Intelligence for Managing Results in a Diverse World

The Hard Truth about Soft Skills in the Workplace

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Emotional Intelligence for Managing Results in a Diverse World book summary
The diversity of today’s workplace has an emotional impact. Build your EQ and boost your ability to lead a diverse team.


7 Overall

9 Applicability

6 Innovation

7 Style


Feelings and emotions affect how people perform their jobs, of course, and shape the tenor of their workplaces. The impact and applicability of emotional intelligence (EI) at work is well established. If you’re ready for a more focused treatment, Lee Gardenswartz, Jorge Cherbosque and Anita Rowe offer this manual about the use of EI in working with and managing all kinds of people. They submit that dealing with human differences triggers a variety of emotions, many of which are counterproductive. They provide a four-part “Emotional Intelligence and Diversity Model” to help managers handle their emotions – and their diverse employees – effectively. The book includes an assortment of exercises, charts and quizzes to help raise your emotional intelligence. getAbstract finds that this quite specific guide is very useful for managers, particularly less experienced ones, whose workplaces present diversity challenges.

In this summary, you will learn

  • Why emotional intelligence matters so much in a diverse workplace
  • How to use the “Emotional Intelligence and Diversity Model” to work and lead in such an environment
  • How to understand your feelings and behaviors


“Feelings, Nothing More Than Feelings...”
Your feelings are an essential part of who you are. That doesn’t change at work, where feelings affect performance. In fact, your emotions supply the fuel that drives your energy, enthusiasm and inspiration. However, emotions also can be a source...
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About the Authors

Lee Gardenswartz, Ph.D., is a diversity trainer and a principal in a management consulting company. Anita Rowe, Ph.D., is a diversity consultant and partner in the Emotional Intelligence and Diversity Institute. She and Gardenswartz also published Managing Diversity and the Global Diversity Desk Reference. Jorge Cherbosque, Ph.D., teaches at the Anderson School of Management at UCLA and is co-director of the staff Counseling and Consulting Center.

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Contained in Knowledge Pack:

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    Emotional Intelligence
    You may think you are smart, but how smart do you feel? How to heighten your sensitivity, awareness and emotional depth to make your business brighter.

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