Summary of Make Their Day!

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Make Their Day! book summary


6 Overall

9 Applicability

4 Innovation

6 Style


Author Cindy Ventrice, a management consultant specializing in employee morale, suggests ways to give recognition, not just rewards, to help employee morale and productivity. While some of her tips may sound familiar to those who have read other books on this subject, she is particularly helpful when she suggests which types of rewards work best, and for which employees. She incorporates psychological motivational theory and suggests measurement tools that will give you feedback on which techniques are most effective. recommends this generally solid book to top executives, managers, HR personnel, workshop leaders and trainers handling employment issues. And, by the way, we really appreciate you. You’re doing swell work. Thanks.

In this summary, you will learn

  • Why giving recognition matters;
  • How to give effective recognition; and
  • How to adapt recognition to different employees.

About the Author

Cindy Ventrice has been a management consultant and workshop leader since 1984. She worked in a wide range of industries, including technology, nonprofit, government, health care, manufacturing, service, trade, education and tourism. She is a frequent public speaker.



Recognition Matters
Prioritizing employee recognition will do wonders for your staff’s morale and productivity. It will make your job as a manager easier, because employees will put in more effort, from punctuality to precision in their work. Continually think about how to recognize employee...

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