Summary of Making Diversity Work

7 Steps for Defeating Bias in the Workplace

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Making Diversity Work book summary
If you think you don’t have any personal biases, you’re wrong. Everyone does – but you can overcome.


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In the movie Anchorman, a parody about a television news team set in the 1970s, the main character played by Will Ferrell explains to his colleagues, “Well, I could be wrong, but I believe diversity is an old, old wooden ship that was used during the Civil War era.” Thankfully, society has come a long way since the ’70s. The modern workplace hosts a collection of employees from different backgrounds, races, nations, religions and sexual orientations. For a company to function, all these people have to work together. Organizational leaders must minimize the tensions between individuals and groups to keep operations running smoothly. Left uncorrected, bias can ruin an organization. Sondra Thiederman, an expert on diversity issues in the workplace, has prepared a manual for managers and employees who want to recognize and correct biased behavior. This book contains personal examples and easy step-by-step individual and group exercises for reducing bias. If you want more, Thiederman offers a reader’s guide to stimulate further discussion of this sensitive issue. getAbstract finds this book practical and unexpectedly entertaining, and highly recommends it to human resources professionals and managers.

In this summary, you will learn

  • How to minimize conscious and unconscious bias in your company,
  • How to effectively manage diversity and
  • How to correct biased behavior with the seven-step “visual renewal process.”


Biased Attitudes
Leaders generally agree that workplace diversity benefits business, but good feelings on every side are not an automatic achievement. Sometimes diversity needs organizational encouragement. Numerous studies report that many companies prefer doing business with firms that...
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About the Author

Sondra Thiederman, Ph.D., is a leading expert on workplace diversity, cross-cultural businesses and bias reduction. She is the author of four books and a frequent public speaker.

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    Carlos Augusto Montejo Boscán 3 years ago
    I think this is a wonderful toll for raise awareness of our bias. Be conscious of our bias is the first step to begin the change in other
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    Efren Victoria Ramirez 5 years ago

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