McDonald’s statistics tell the story of its impressive business achievements. The company serves 58 million customers daily at 32,000 restaurants in 118 nations. It employs 1.6 million people, and had 2008 sales of more than $70 billion. That’s a lot of “secret sauce.” Through its vaunted Hamburger University, which opened in 1956 in an Illinois restaurant basement, McDonald’s teaches store managers, owners and operators how to do things “the McDonald’s way.” Author Patricia Sowell Harris is in charge of diversity at McDonald’s. She must be doing a good job, given that Fortune magazine cited McDonalds as the number one company for diversity two years in a row. Though Harris’s book is, by nature, promotional, she does a good job of explaining how diversity works at McDonald’s, why a diverse workforce is important and why it makes good business sense. getAbstract recommends her lessons on equitable employment to CEOs, as well as to human resource personnel, and training and hiring managers.
In this summary, you will learn
- Why diversity matters;
- How diversity works at McDonald’s; and
- How McDonald’s promotes diversity.
About the Author
Patricia Sowell Harris, McDonald’s global chief diversity officer, has spent more than 30 years with the company. Working Mother magazine called her one of the U.S.’s “Top 10 Diversity Champions.”
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