Summary of Return on Investment in Training and Performance Improvement Programs

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Return on Investment in Training and Performance Improvement Programs book summary


8 Overall

9 Applicability

7 Innovation

6 Style


Companies want their training and development programs to succeed in coaching employees and enhancing their career advancement, as well as in contributing to the bottom line, but training’s results can be difficult to quantify. If you’re a training officer, and demonstrating unshakable ROI is at the top of your to-do list, Jack J. Phillips’s calculations can help you prove your programs’ worth. His book is by no means a quick read, but it is a useful one, densely packed with details, instructions, calculations, analyses and case studies – including one highly detailed case history. getAbstract recommends this study on returns to training and development managers and to executives who want to authenticate the fiscal impact of their training and development budget.

In this summary, you will learn

  • Why measuring the return on your investment in training and development programs is important and
  • How to measure these program results effectively.

About the Author

Jack J. Phillips has a PhD in human resources management. The Jack Phillips Center for Research provides HR advice to companies in the US and worldwide.



The How and Why of ROI

A quantifiable approach to measuring return on investment (ROI) first emerged in the 1970s in the field of manufacturing. Since then, ROI gauges have spread to various functions in multiple industries, including service, health care, education and nonprofit. An increased desire for “accountability” has made ROI popular. Nearly everyone in business now feels the need to quantify the contributions their departments make to their companies. Most significantly, securing ROI has emerged as a primary goal of high-level executives. Bosses concerned about expanding budgets are pressuring divisions beneath them to demonstrate compelling ROI.

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