Forward-thinking companies want to be learning organizations now that specialized work skills are the new currency and knowledge workers rule. Workplace learning experts Ajay Pangarkar and Teresa Kirkwood teach corporate trainers how to use the balanced scorecard (BSC) approach to develop and measure learning programs that support their companies’ strategic objectives and, thus, win executive support. Despite the book’s occasionally faulty editing, getAbstract recommends this practical manual to learning and HR professionals. It will help them apply BSC metrics to training programs that will help their companies compete.
In this summary, you will learn
- How learning programs can use a balanced scorecard (BSC) to set goals and monitor results, and
- How BSC’s can help learning professionals demonstrate the value of their work in meeting corporate objectives.
About the Authors
Ajay M. Pangarkar is president of CentralKnowledge Inc., an employee performance firm he co-founded with firm vice president Teresa Kirkwood.