Summary of The Trainer's Balanced Scorecard

A Complete Resource for Linking Learning to Organizational Strategy

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The Trainer's Balanced Scorecard book summary
How corporate trainers can use the balanced scorecard to build learning programs and win support.


6 Overall

6 Applicability

5 Innovation

6 Style


Forward-thinking companies want to be learning organizations now that specialized work skills are the new currency and knowledge workers rule. Workplace learning experts Ajay Pangarkar and Teresa Kirkwood teach corporate trainers how to use the balanced scorecard (BSC) approach to develop and measure learning programs that support their companies’ strategic objectives and, thus, win executive support. Despite the book’s occasionally faulty editing, getAbstract recommends this practical manual to learning and HR professionals. It will help them apply BSC metrics to training programs that will help their companies compete.

In this summary, you will learn

  • How learning programs can use a balanced scorecard (BSC) to set goals and monitor results, and
  • How BSC’s can help learning professionals demonstrate the value of their work in meeting corporate objectives.


The Value of Intellectual Capital
In most organizations, senior managers and learning professionals speak different languages. Many senior executives don’t understand learning. Others merely pay lip service to the importance of workplace learning but seldom support it. Fewer still credit...
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About the Authors

Ajay M. Pangarkar is president of CentralKnowledge Inc., an employee performance firm he co-founded with firm vice president Teresa Kirkwood.

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