Summary of Why We Hate HR

Fast Company,

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Why We Hate HR summary
Human resources departments should focus on human capital; instead they do administrative tasks.


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While the title of this article may or may not be tongue-in-cheek, Keith H. Hammonds makes some thought-provoking arguments about the role human resource (HR) officers should be playing at their companies. Employees are often unhappy with their company’s HR department. Instead of being strategic partners in their employers’ businesses and supporting talented employees, HR professionals concentrate on purely administrative tasks. But is that really their job description or, as Hammond suggests, are they just not qualified to do more? getAbstract recommends this sobering yet fascinating analysis to anyone working in the field of human resources.

In this summary, you will learn

  • What human resource (HR) departments do and don’t do,
  • Why HR needs to change, and
  • What challenges HR may face when attempting to transform.


Picture this: Las Vegas, Caesars Palace and hundreds of midlevel human resource (HR) executives mingling at a “strategic HR leadership” conference. After a presentation from Wells Fargo Home Mortgage senior vice president of human resources Julie Muckler, titled “From Technicians to Consultants: How...
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About the Author

Keith H. Hammonds is president and COO at Solutions Journalism Network and was Fast Company’s executive editor between 1999 and 2007.

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