Summary of Agent of Change

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Agent of Change summary


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Driverless cars. Cloud computing. In the world of advanced technology, separating virtual reality from reality isn’t always easy. In this Ricoh-sponsored white paper, Economist Intelligence Unit (EIU) contributing editor James Watson discusses how coming technological changes over the next decade will affect companies’ business models, structures and interactions with customers. getAbstract recommends this dispassionate, evidence-based report’s consideration of a crucial question: How will pending technological developments change your business by 2020?

In this summary, you will learn

  • How technology-driven disruptions to business will increase,
  • What notable changes you can expect and
  • How they will affect businesses.

About the Authors

James Watson is an Economist Intelligence Unit (EIU) contributing editor. Denis McCauley manages EIU technology-related projects and research in EMEA, Asia Pacific and the Americas.



Technology Change
Crystal-ball forecasts of technological change often prove wildly unreliable. In 2004, one prognosticator said a driverless car was unlikely anytime soon. Seven years later, Google had a patent on driverless cars. Now, it’s lobbying the US Congress for legislation to ...

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