Summary of Balanced Scorecard Step-by-Step

For Government and Nonprofit Agencies

First Edition: 2003 more...

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Balanced Scorecard Step-by-Step book summary
In the area of measuring performance, the public sector can learn a few lessons from business.


6 Overall

7 Applicability

5 Innovation

6 Style


Government and nonprofit agencies are not always familiar with common business management tools. For such organizations, Paul R. Niven defines the Balanced Scorecard and provides a guide on how to adapt and implement it, demonstrating how agency managers can identify and set up the measurements they need. His language is clear and instructive, and he includes illustrations and a summary at the end of each chapter. Nothing in this book is earth-shattering, but it is a solid, useful guide. getAbstract recommends it to public-sector managers who want to professionalize their operations.

In this summary, you will learn

  • What the Balanced Scorecard is;
  • How to use this management tool to evaluate strategy; and
  • Which five steps to take to link your budget to your resource allocations.


What Is the Balanced Scorecard?
Most businesses compensate executives based on their organizations’ performance. However, recently, scandals related to the manipulation of compensation metrics have harmed company shareholders.

The Balanced Scorecard enables shareholders ...
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About the Author

Paul R. Niven is a writer, consultant and speaker on the subject of the Balanced Scorecard. He has created many Balanced Scorecard systems for large and small, public and private organizations. He is the author of Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results.

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