Summary of Protecting Twitter Users (Sometimes from Themselves)

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Protecting Twitter Users (Sometimes from Themselves) summary


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Del Harvey protects Twitter users. She is responsible for predicting and preventing risk on the microblogging platform. While the proportion of potentially harmful tweets is miniscule, the enormous scale of operations – 500 million daily posts – creates a gargantuan security challenge. With droll humor, Harvey outlines Twitter’s crisis-management protocol, which getAbstract believes will interest risk assessors and security experts alike.

In this summary, you will learn

  • How Twitter handles the safety concerns that accompany its scale,
  • How human behavior creates uncertainty in risk assessment and
  • What crisis-management framework Twitter employs.

About the Speaker

Security expert Del Harvey, vice president of trust and safety at Twitter, has worked with law enforcement agencies, including the US Federal Bureau of Investigation and the US Secret Service.



Twitter users collectively publish 500 million tweets on the microblogging platform each day. While 99.999% are benign, the enormity of scale at Twitter means the 0.001% of potentially harmful tweets equates to 150,000 messages each month. Twitter strives to protect its users from malfeasance, but human...

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