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Irrational Kindness
Book

Irrational Kindness

The Crazy Pursuit of an Extraordinary Life

Morgan James Publishing, 2021 more...


Editorial Rating

8

Qualities

  • Engaging
  • Insider's Take
  • Inspiring

Recommendation

Chick-fil-A restaurants offer crispy chicken favorites, but their culture is based on more than the food menu. Decades ago, the chain’s late founder Truett Cathy established workplace and customer-service practices based on kindness. Like his founder and his restaurant crew, Chick-fil-A franchisee Kevin Williams believes in a benevolent approach to business. His book overflows with inspiring stories and encouraging messages, offering a perspective on corporate culture that unabashedly derives from his Christian religious beliefs.

Take-Aways

  • In Kevin Williams’s three Chick-fil-A restaurants, employees can give away free food.
  • Williams motivates employees to learn lessons from failure.
  • Williams bases his management philosophy on irrational kindness.

About the Author

Chick-fil A franchisee Kevin Williams is donating the proceeds from Irrational Kindness to benefit foster and adopted children and families in crisis.