Summary of Business Process Management and the Balanced Scorecard

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Business Process Management and the Balanced Scorecard  book summary


6 Overall

8 Applicability

5 Innovation

4 Style


The emphasis on process performance as an element of organizational success is growing. Strategy consultant Ralph Smith explains the evolution of strategic processes as tactical weapons in business leaders’ competitive arsenals. He provides a brief analysis of the current state of global competition and demonstrates how what he calls “process-based competition” evolved from Total Quality Management. However, his book is not just historical; it is practical. Smith explains how to create a “strategy map” and how to use it as a foundation for your balanced scorecard. He organizes the final chapters of his book around a six-step flowchart that will help you become an effective strategic-process competitor. The book is concise but dry. Like many authors with systems of their own, Smith advocates using facilitators and consultants – especially himself – to guide you through your strategic process. However, underneath his sales pitch lies a good deal of substance. getAbstract recommends this book to executives who are looking for practical implementation strategies.

In this summary, you will learn

  • How “process-based competition” evolved from Total Quality Management
  • How to use “strategy maps” to create balanced scorecards
  • How to use the six steps of the “strategic process flowchart.”

About the Author

Ralph Smith has helped hundreds of firms improve their performance and has been a featured speaker at several universities in the United States.



Why Processes Matter
The 1970s was the great era of giant command-and-control companies. Back then, vertical structures were fashionable, and people viewed corporations as vast, intricate mechanisms in which the operation as a whole would run properly if each person in the hierarchy did...

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