Summary of Business Process Outsourcing

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Business Process Outsourcing book summary


7 Overall

8 Applicability

5 Innovation

7 Style


Rick L. Click and Thomas N. Duening provide an informative guide to the basic considerations, risks and methods of business process outsourcing (BPO). You can use this solid handbook to determine if BPO can help your company and to understand what steps to take to implement it successfully, just be aware that it isn’t as focused on environmental and energy costs as the very latest counsel. getAbstract recommends this book to managers and general businesspeople rather than to academics or practitioners. It is a hands-on introduction and overall guide to this approach to major support functions.

In this summary, you will learn

  • What business process outsourcing (BPO) is;
  • How to tell if it is right for your company;
  • How to select the right BPO vendor; and
  • What factors shape the customer-vendor relationship.

About the Authors

Rick L. Click is the CEO of a firm that provides consulting services for companies considering outsourcing. Thomas N. Duening is an Assistant Professor of Management at the University of Houston and president of the Business Research Group.



The BPO Revolution
As businesses seek to lower costs, compete, expand their global reach and focus on their core concerns, they have turned to outsourcing their noncore business processes. Information technology (IT) was first outsourced decades ago when big data systems were too costly...

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    Helio Ivan Rodriguez Saucedo 3 years ago
    Good pointers on what to consider if you are evaluating getting a BPO or not.

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