Summary of Lean Six Sigma for Services

How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

McGraw-Hill, more...

Buy the book

Lean Six Sigma for Services book summary
Improve your service to customers with the perfect marriage: wed the efficiency of "Lean" to the quality of "Six Sigma."


9 Overall

10 Applicability

8 Innovation

8 Style


So often in corporate life, profit is generated when you learn how to have your cake and eat it, too. Well, pick up a fork. Author Michael L. George shows you how to apply both Lean and Six Sigma to your service operation so you can accomplish goals you may have thought were mutually exclusive: work faster and increase quality. A Lean Six Sigma expert, the author deftly explains how most service operations are sitting on a potential treasure trove of cost savings. He uses real-world case studies involving the likes of Lockheed Martin and Bank One. The key to the cake cupboard, however, is listening to the voice of your customers and faithfully addressing their perspective about your service. getAbstract highly recommends this comprehensive volume to any service organization that wants to become simultaneously leaner, better and friendlier in the eyes of its customers.

In this summary, you will learn

  • How linking Lean and Six Sigma will make your company more competitive;
  • How speed and quality support each other;
  • What the Five Laws of Lean Six Sigma tell you; and
  • How to apply Lean Six Sigma to your service business.


At Your Service...for Profit
Few business leaders realize that the service sector represents more than 80% of U.S. GDP and is growing rapidly. Its economic significance is tremendous. In the average manufacturing organization, approximately 80% of product cost can be traced back to support...
Get the key points from this book in less than 10 minutes. Learn more about our products or log in

About the Author

Michael L. George is the CEO of George Group, a major Lean Six Sigma consulting operation. He has helped numerous Fortune 500 companies use Lean Six Sigma, Lean Manufacturing and Complexity Reduction. He is the co-author of What Is Lean Six Sigma?

Comment on this summary

More on this topic

By the same author

Customers who read this summary also read

More by category