Summary of Making Six Sigma Last

Managing the Balance Between Cultural and Technical Change

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Making Six Sigma Last book summary
Six Sigma is one way to change, particularly if you need its focus on customer service, but no matter what changes are happening on your organizational journey, you’ll be glad to have some road map advice.


8 Overall

9 Applicability

8 Innovation

8 Style


No one knows Six Sigma, which seeks near perfect customer satisfaction, like George Eckes, the consultant who literally wrote the book on it (The Six Sigma Revolution: How General Electric and Others Turned Process into Profits). In his second book, Eckes emphasizes the importance of molding organizational culture to generate broad acceptance of a Six Sigma initiative, using illustrative examples from his workshops. He describes ways to overcome internal resistance to change, to sell the program’s benefits and to get key people as well as the masses on board. If you are launching a Six Sigma program, Eckes provides many specific suggestions of strategies you can employ. But because much of Eckes’ wisdom can be applied more generally to organizational change efforts, getAbstract recommends this insightful book to any executive, whether or not Six Sigma is your strategy of choice.

In this summary, you will learn

  • What steps are required to reach a high customer satisfaction rate
  • Why you should expect employee resistance to Six Sigma
  • How you can effectively measure the results of implementing a Six Sigma program


Selling Six Sigma
In recent years, Six Sigma programs have become accepted as a way to make businesses effective and efficient. Several companies, including General Electric and AlliedSignal, saved billions of dollars with this approach, which led to increased profits.

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About the Author

George Eckes is the founder and principal consultant of Eckes & Associates, Inc., a consulting group specializing in Six Sigma training and implementation, results-driven continuous improvement, organizational development and managing change. His clients include GE Capital, Pfizer, Honeywell and Volvo. He has published numerous papers on the topic of performance improvement and wrote The Six Sigma Revolution about establishing Six Sigma programs.

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