Summary of Six Sigma for Everyone

Wiley, more...

Buy the book

Six Sigma for Everyone book summary
The Six Sigma system for improving customer satisfaction isn’t just for the big guys. It’s for you.


8 Overall

9 Applicability

7 Innovation

9 Style


George Eckes has written a concise, thorough introduction to the theory and practice of Six Sigma, the management philosophy that Jack Welch called the most important initiative of his entire career at General Electric. The book provides a look at every aspect of Six Sigma. In some places, it seems a bit too detailed for so short a book - particularly when the author introduces the variety of statistical charts, graphs and tables used in the analysis phase of Six Sigma. But that is a quibble. Eckes also gets a bit self-serving when, in the question and answer chapter, he takes a swipe at consultants who agree to work on a contingency basis, for a percentage of the savings a client achieves, instead of for a fee. In fact,, where we are always glad to avoid a squabble, notes that managers who use this book may achieve some level of business improvement without hiring any consultants at all.

In this summary, you will learn

  • Why companies adopt Six Sigma
  • What Six Sigma means and how it works
  • What you should expect working on a Six Sigma team


What Six Sigma Achieves
The goal of Six Sigma is to achieve consistent, reliable, repeatable performance in areas that affect effectiveness and efficiency. The Six Sigma approach to management targets getting control over variations in processes. But Six Sigma is not only a production ...
Get the key points from this book in less than 10 minutes. Learn more about our products or log in

About the Author

George Eckes is the author of The Six Sigma Revolution, Making Six Sigma Last and Six Sigma Team Dynamics. He is founder, President and CEO of Eckes & Associates, Inc., a Colorado-based consultancy. His client list includes or has included JPMorgan Chase, Wells Fargo, Cisco, General Electric and others.

Comment on this summary

More on this topic

By the same author

Contained in Knowledge Pack:

  • Knowledge Pack
    Six Sigma
    Get inside today`s most important quality assurance method.

Customers who read this summary also read

More by category