If your goal is to live up to your customers’ expectations, Six Sigma processing can get you there, metric by metric.
Recommendation
Writing about Six Sigma pins authors on the horns of a dilemma: Should they get specific about this complex system’s methods, steps, charts and graphs, and thus risk turning off their readers? Or should they gloss over the details, perhaps using general narratives or case studies instead, whetting readers’ appetites but leaving them undernourished for information? Rowland Hayler and Michael Nichols opted for the former to present Six Sigma in compact form in this short book. The authors are interested not only in the fundamental issues of Six Sigma, but also in how to use this tactic to manage a company’s ongoing processes. While hardly an introductory primer, this book manages a neat balancing act. getAbstract gives it a strong recommendation, particularly to those readers with some prior knowledge of Six Sigma.
In this summary, you will learn
- Why Six Sigma process management is important;
- How it can help your company improve quality;
- What steps a company goes through to adopt Six Sigma principles and develop “process governance”;
- What your firm’s Six Sigma transformation should look like; and
- Why you must maintain your Six Sigma program.
Summary
About the Authors
Rowland Hayler is the director of international operations for a Six Sigma consulting company where Michael Nichols is a principal. Nichols also is a Six Sigma senior practitioner at the “master black belt” level at a major international company.
