Summary of Conflict Management

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Conflict Management book summary
Conflict can be negative or positive. It’s part of life, and also what you make of it.


7 Overall

8 Applicability

6 Innovation

7 Style


Wanna fight? This book says you should and shows you how you can benefit from conflict. Author Baden Eunson clearly defines his topic and breaks it down into easily digestible components. He analyzes conflicts from various perspectives to show how they can evolve and build up strength. He explains how the involved parties can either gain from or succumb to the powers unleashed by conflict. getAbstract recommends this highly understandable, practical guide to those who need help navigating through the minefield of conflict. And if you'd rather avoid a fight and work out your differences in a more controlled atmosphere, Eunson dedicates a good portion of the book to the negotiating process, so you can decide whether you prefer bare-knuckles warfare or a more civilized alternative.

In this summary, you will learn

  • How to identify and cope with conflict;
  • How you can use conflict for positive purposes; and
  • What the major stages in a negotiation process are.


Positive and Negative Conflicts
Conflict is an inherent part of personal relations, and even though it is stressful, it can serve a positive purpose. For example, it can release emotions and frustrations, while opening the door to a wider discussion about common problems. It can expose...
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About the Author

Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University in Melbourne, Australia. He also runs a training and consultancy business. He is the author of numerous books, including C21: Communicating in the 21st Century.

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