Summary of Delivering Happiness

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Delivering Happiness book summary


8 Overall

7 Applicability

8 Innovation

7 Style


Tony Hsieh (pronounced “shay”) became a multimillionaire in 1998, at age 24, by selling his first internet start-up firm to Microsoft for $265 million. Then he sold his online shoe retailer Zappos to Amazon in 2009 for $1.2 billion. This personable entrepreneur may sound like an enthusiastic cheerleader, but clearly he knows a lot about making a business grow and he’s worked hard to learn a lot about happiness. His vision encompasses a distinctive brand, a pipeline for developing talent and a creative corporate culture, all built on collegial fun and customer service. getAbstract recommends this entertaining book. Hsieh details some of the secrets of his success, including how he and his team (a hard working crew whose surnames he never mentions) made Zappos so strong. Hsieh sees “delivering happiness” as a philosophy anyone can apply to business and all other areas of life (while wearing good shoes, of course).

In this summary, you will learn

  • How Tony Hsieh, Zappos’ dynamic CEO, evolved as an entrepreneur;
  • How Zappos’ commitment to its “Brand, Culture and Pipeline” ethos makes it a success; and
  • How Hsieh applies the science of happiness to his business and his life.

About the Author

Tony Hsieh is CEO of, Inc. He is a frequent public speaker.



Learning to Walk
Tony Hsieh grew up in Marin County, which lies across the Golden Gate Bridge to the north of San Francisco. His Taiwanese parents had high expectations that their three sons would excel at academics and music. To them, the ultimate prize was an Ivy League education and...

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    Luke Murray 7 years ago
    definitely read this book. the happinesss research at the end is much better explained in the book than in this abstract (which I guess is inevitable).

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