Summary of Flat Army

Creating a Connected and Engaged Organization

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Flat Army book summary
Yesterday’s management style: command and control. Tomorrow’s management style: Engage and empower.


7 Overall

8 Applicability

6 Innovation

6 Style


The old command-and-control management style still prevails, but it is as relevant to contemporary business as horse-drawn carriages are to transportation. Engage and empower will be the preferred management method in the future, as learning professional Dan Pontefract explains. His somewhat awkward title uses “flat” to mean equal and “army” to suggest ships moving in unison like an armada. Thus envisioning people of equal status working collaboratively, he calls current hierarchical employee engagement practices “somewhere between daft and imbecilic.” While Pontefract can be obtuse (“Think of being continuous as defining your level of leadership cadence”) or even nonsensical (“I want Flat Army to become a disease within the organization”), most of his 90,000 words make solid sense, and he writes with a refreshing, straight-from-the-shoulder style. getAbstract recommends his scholarly, informative work to executives and managers and those who intend to be executives and managers.

In this summary, you will learn

  • Why command-and-control management is obsolete,
  • Why Flat Army management is the most effective and modern method,
  • What the Flat Army approach entails, and
  • How to implement it.


Command and Control
The command-and-control management style that dominated business operations for hundreds of years is now completely outdated. Yet, even though smart, forward-looking corporations should immediately retire this rigid, hierarchical system, it remains the default management...
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About the Author

As head of learning and coaching, Dan Pontefract is responsible for leadership development and collaboration strategy for 40,000 TELUS team members.

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  • Knowledge Pack
    Muster your power and empower your people.

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