Summary of Frontline HR

A Handbook for the Emerging Manager

Thomson South-Western, more...

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Frontline HR book summary
HR activities are moving to frontline managers. Shouldn’t your organization be ready for the challenge?


8 Overall

8 Applicability

7 Innovation

7 Style


In this age of restructuring, downsizing, cost-cutting and restless employees, frontline managers have to handle tasks normally performed by the human resources (HR) department. The problem is that many managers aren’t trained or prepared to assume these responsibilities. This situation is also unsettling for HR personnel, who see their traditional functions shifted to other departments. Jeffrey Hornsby and Donald Kuratko believe this dilemma can be resolved if HR professionals help managers master HR functions, and thus make HR relevant to a company’s overall strategic planning. The result is more qualified line managers and purpose-driven HR personnel. getAbstract recommends this dry yet informative book to any individual or organization facing a similar workplace predicament.

In this summary, you will learn

  • Why frontline managers need to learn human resources (HR) functions
  • Why HR’s role is important to an organization’s strategic planning
  • How properly trained managers will help keep your company competitive


Changing with the Times
Until recently, frontline managers paid little attention to human resources (HR). Many had grown accustomed to operating in their own little universes, looking after their people and keeping their supervisors happy. They concentrated on running their divisions, ...
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About the Authors

Jeffrey S. Hornsby is a professor of human resources and entrepreneurship, department of marketing and management, at Ball State University, Indiana. Donald F. Kuratko is executive director of the Johnson Center for Entrepreneurship and Innovation at the Kelley School of Business, Indiana University-Bloomington.

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