Summary of High-Maintenance Employees

Why Your Best People Will Also Be Your Most Difficult...and What You Can Do About It

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High-Maintenance Employees book summary
Ambitious employees can be difficult people, but managed correctly they`ll reward you by becoming super-producers.


7 Overall

7 Applicability

8 Innovation

6 Style


Author Kathi Graham-Leviss discovered early in her career that she wasn’t like many of her colleagues. She was driven, and she wanted the freedom to make her own decisions. Her bosses told her frankly that she wasn’t an easy person to manage. In short, Leviss was a "high-maintenance high-performer" - an HMHP. She was one of those Type A personalities who had to achieve her goals no matter what. Graham-Leviss is now a job coach and consultant who helps companies attract and nurture HMHPs. In her book she takes a behavioral approach, examining HMHPs’ characteristics and responses, and suggesting ways to manage them. The book is written from a decidedly pro-HMHP standpoint, and focuses on coaching HMHPs rather than, for example, telling them that their exasperating behavior had better change or else. Actually, she will persuade you that harnessing the energies of driven personalities is essential for any organization. recommends this book to supervisors, human resource specialists and high-maintenance high-performers (you know who you are).

In this summary, you will learn

  • Why you can’t live without high performers, even though they require a lot of maintenance
  • How to direct difficult top producers’ energies
  • How to manage that troublesome Type A personality who happens to be your boss


Learn to Love Your HMHPs
High-maintenance high-performers (HMHPs) may be arrogant, selfish and sometimes frenetic in their determination to get things done. Without them, however, your organization is a ship dead in the water. You may not love them but you can’t live without them.
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About the Author

Kathi Graham-Leviss has more than 20 years of coaching experience at large sports and media companies. A resident of Rhode Island, she is founder and president of a coaching consultancy.

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