getAbstract recommends this book to everyone who has employees: managers, supervisors or small business owners - especially if you are new to your position, are a first time manager or supervisor, have just hired your first employee or are about to do so. If the employees are running the ship at your company, it’s time to take back control. Author Glenn Shepard tells you exactly how to do so in easy-to-implement logical steps. With this guide, even the most wishy-washy manager can become a model of strength, leadership and authority.
In this summary, you will learn
- Why U.S. workers have become spoiled and undisciplined;
- How to use tough love and "progressive discipline" to get problem employees to improve;
- Why knowing behavioral psychology gives you a management edge; and
- How to avoid potential staffing problems with preventive measures and good hiring practices.
About the Author
Glenn Shepard leads seminars for managers from small and large businesses and organizations, including Fortune 500 companies. He is also the author of How to Make Performance Evaluations Really Work.
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