Summary of How to Manage Problem Employees

A Step-by-Step Guide for Turning Difficult Employees into High Performers

Jossey-Bass, more...

Buy the book

How to Manage Problem Employees book summary
Hire well. Train well. Use psychology and tough love to build staffers` work ethic. You`ll profit and America needs it.


7 Overall

9 Applicability

6 Innovation

6 Style


getAbstract recommends this book to everyone who has employees: managers, supervisors or small business owners - especially if you are new to your position, are a first time manager or supervisor, have just hired your first employee or are about to do so. If the employees are running the ship at your company, it’s time to take back control. Author Glenn Shepard tells you exactly how to do so in easy-to-implement logical steps. With this guide, even the most wishy-washy manager can become a model of strength, leadership and authority.

In this summary, you will learn

  • Why U.S. workers have become spoiled and undisciplined
  • How to use tough love and "progressive discipline" to get problem employees to improve
  • Why knowing behavioral psychology gives you a management edge
  • How to avoid potential staffing problems with preventive measures and good hiring practices


The Condition of America’s Work Ethic (Oh, Dear)
Over the past few decades, life has gotten much easier for most Americans. The increasing availability of technology - such as remote controls, computers, the Internet and WiFi - has made many Americans lazy. Getting up and going to work...
Get the key points from this book in less than 10 minutes. Learn more about our products or log in

About the Author

Glenn Shepard leads seminars for managers from small and large businesses and organizations, including Fortune 500 companies. He is also the author of How to Make Performance Evaluations Really Work.

Comment on this summary

More on this topic

By the same author

Customers who read this summary also read

More by category