Summary of Hug Your People

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Hug Your People book summary


6 Overall

8 Applicability

5 Innovation

7 Style


Some business executives go out of their way to be mean to their employees. Just watch real-estate magnate Donald Trump on The Apprentice, a TV show where young entrepreneurs do their best not to be fired ignominiously by the scowling mogul. Trump does everything possible to demean the show’s eager participants. Or take the late billionaire New York City hotel owner Leona Helmsley: She was the hated “Queen of Mean.” She once ordered an employee to get on his knees and beg for his job. She served 19 months in prison for tax evasion and her will designated more money to her dog than to any one of her grandchildren. In contrast, take author Jack Mitchell, CEO of a popular Connecticut retail clothing firm. He believes in treating employees with courtesy, consideration and respect. In this book, he explains why this approach is good business. Maybe the corporate world should immediately replace its soulless sourpusses with warmhearted business leaders like Mitchell. getAbstract recommends reading his book to learn how to run a profitable business while treating your employees with honor and dignity.

In this summary, you will learn

  • Why treating your employees with dignity and respect makes good business sense;
  • How to be nice, demonstrate trust and instill pride;
  • How to make your staff members feel included; and
  • How to recognize your associates for what they do.

About the Author

Jack Mitchell is the CEO of Mitchells/Richards/Marshs, a Connecticut-based high-end clothing retailer with $70 million in annual sales. He wrote the bestseller Hug Your Customers.



Your Business Needs Your People
Many company leaders claim that their associates (a much better term than “employees”) are their most valuable assets, even if they do not always treat them in that light. The most important rule for business leaders to remember is, “Everyone wants to feel...

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Contained in Knowledge Pack:

  • Knowledge Pack
    Employee Appreciation
    It takes more than money (although that helps) to show your employees that they really are your most valuable asset – and you know it.

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