Summary of Management Lessons from Mayo Clinic
Looking for the book?
We have the summary! Get the key insights in just 10 minutes.
Recommendation
Professor Leonard L. Berry and former Mayo marketing chair Kent D. Seltman had wide access to the Mayo community, but their book is independent of Mayo Clinic, which had no control over its content, although the authors offer consistent glowing praise. Their engaging guide draws on research and interviews to present a rigorously structured, detailed portrait of an intensely patient-focused “medical group practice.” This overview’s most critical lesson about service as an art comes from its big-picture understanding of how the Mayo brand rose to – and stays at – the top of its field based on delivering high-quality care. getAbstract prescribes this manual to entrepreneurs, administrators, managers, systems analysts for service organizations in all fields, and branding and marketing professionals.
In this summary, you will learn
- How Mayo Clinic’s history and approach made it a consistently admired health care brand, and
- What strategies you can use to apply its principles to your service brand.
About the Authors
Leonard L. Berry, PhD, teaches marketing and humanities in medicine at Texas A&M University. He was a visiting scientist at Mayo. Kent D. Seltman, PhD, served as Mayo’s marketing chair. Berry, formerly of the American Marketing Association, was national president of Marketing Health Services quarterly, which Seltman edited.
Summary
Get the key points from this book in 10 minutes.
Comment on this summary
By the same authors
Customers who read this summary also read
-
Article
Sharon Begley
STAT, 2016
(7)
-
-
-
