Summary of Managing from the Heart

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Managing from the Heart book summary


7 Overall

8 Applicability

7 Innovation

6 Style


Once upon a time, in the early ’90s, a quartet of Atlanta organizational consultants – Hyler Bracey, Jack Rosenblum, Aubrey Sanford and Roy Trueblood – wrote this business management parable about a manager who grows from sour and crusty to sweet and caring. Their book caught the corporate world’s imagination and gave life to a “kinder, gentler” management style. Today, as authoritarian management tactics continue to fade and collaborative, empathetic leadership proves increasingly productive, their five axioms merit revisiting. These principles call for being understanding, supportive, perceptive, honest and compassionate. The story may be a bit schmaltzy, and it draws to a predictable conclusion; yet, because it departs from typical leadership tales and because it has hardily weathered the test of time, getAbstract recommends it to managers who want to succeed as leaders by being both effective and empathetic.

In this summary, you will learn

  • Why “managing from the heart” is the best way to conduct business and
  • How to apply the five principles that make up a caring management style.

About the Authors

Speaker and consultant Hyler Bracey was former CEO and chairman of the Atlanta Consulting Group. Textbook author Aubrey Sanford was a co-founder, and Roy Trueblood and Jack Rosenblum (former head of New York City’s drug prevention program) were vice presidents.



Harry’s Heart
Harry Hartwell’s day started in typical fashion. As he made the rounds at the Ramoco Oil Refinery, which he managed, he greeted workers by name and commented about any ongoing problems. Scurrying to look busy as the ex-football player strode down the hall, employees worried...

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