Summary of The Professional Service Firm 50

Looking for the book?
We have the summary! Get the key insights in just 10 minutes.

The Professional Service Firm 50 book summary
Start getting smarter:
or see our plans

Rating

8 Overall

8 Applicability

9 Innovation

8 Style


Recommendation

Tom Peters takes this book’s role in his three-part "Reinventing Work Series" seriously. He urges corporate departments, such as human resources and accounting, to reinvent themselves as professional service firms, and to think of their work as projects and of their companies as clients. He believes this will result in a more energized workforce and higher-quality work that will survive the traumas of the new age. His approach is marked by his now signature "gee whiz" writing style, punctuated by large typefaces, exclamation points, salty slang and remarks like "Amen!" and "WOW!" getAbstract.com recommends this book for its innovative points and no "b.s." attitude, but Peters-bashers will groan at the repetition of ideas and cheerleading expressions. This is a useful, inspiring pep talk, and if it is not exactly In Search of Excellence - which seemed to be written for adults who didn’t need quite so much hip-hip hoopla - that was then and this is now.

In this summary, you will learn

  • Why you should turn your department into a Professional Service Firm;
  • How to accomplish this transformation;
  • Why you should structure your work as "WOW projects;" and
  • Why client service still matters most.
 

About the Author

Tom Peters is the co-author of In Search for Excellence (with Robert H. Waterman, Jr.) and A Passion for Excellence (with Nancy Austin), and the author of Thriving on Chaos, Liberation Management, The Tom Peters Seminar, The Pursuit of WOW!, The Circle of Innovation and The Reinventing Work series, which includes this book, The Projects 50 and The Brand You 50. He is the founder of the Tom Peters Co., with offices in Palo Alto, Boston, Chicago, Cincinnati and London.

 

Summary

Be a Mini-McKinsey
Despite many management efforts in the nineties, such as "reengineering" and "downsizing," the workplace has not been transformed. Even with the electronic revolution, people still push paper and face huge processing delays. At last, things are about...

More on this topic

By the same author

Thriving on Chaos
Thriving on Chaos
7
Circle of Innovation
Circle of Innovation
7
The Pursuit of WOW!
The Pursuit of WOW!
8
The Brand You 50
The Brand You 50
9
The Project 50
The Project 50
9

Customers who read this summary also read

Inside Knowledge
Inside Knowledge
9
Unsubscribe
Unsubscribe
8
Matter
Matter
9
Business-Dō
Business-Dō
9
Investing with Purpose
Investing with Purpose
7
The Only Sales Guide You’ll Ever Need
The Only Sales Guide You’ll Ever Need
8

Related Channels

Comment on this summary