How hard do you have to work to create high-performance teams among your employees? Team-building expert Mark Miller answers that question and spells out the essentials in this office parable in which one dedicated executive sets out to find the secret of superb teamwork. As it turns out, creating great teams is a doable deed, but you have to be willing and able to undergo change, and you need three crucial ingredients: talent, skills and a shared sense of community. Miller, vice president of training and development at the Chick-fil-A chain of restaurants, demonstrates how to get everyone together, productively. He craftily uses the device of novelized business advice (an ugly thing in the wrong hands) to tell a useful story with a seasoning of personality. getAbstract recommends Miller’s warm team-building parable to managers, team leaders and HR professionals.
In this summary, you will learn
- What three elements teams need for top performance, as shown in a parable about a team leader;
- Why each element is essential; and
- How to determine if your teams are achieving optimum performance.
About the Author
Mark Miller is vice president of training and development at Chick-fil-A, which has more than 1,300 US branches. He and Ken Blanchard wrote The Secret: What Great Leaders Know and Do.
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Comment on this summary
1 year agoGreat points. A leader needs to be honest and have integrity to want to improve.
5 years agoTalent, Skills, Community..underscored by 3 strong stories makes this effective and memorable. Put the right people on the team, practice, engage... tough to do but a good summary that make one want to read the whole book too.
6 years agoThe principles here are sound. I would like more practical examples to back up the theory .
7 years agoAnother great business fable featuring Debbie Brewster (from The Secret: What Great Leaders Know and Do.) There is a great progression for those people who are striving to become a better leader and then trying to raise the level of the entire team.
“The more decisions a leader makes, the further he or she is from leading a high performing team.”
7 years agoThis is a "Must Read " for any manager trying to increase the performance of a team and break down silos that are barriers to good team development
It is an innovative approach tat avoids the usual Cliches about Teamwork