With more than 20 million copies of his books in print, One-Minute Manager author Ken Blanchard is one of the world’s most popular business authors. You will immediately understand why after you read this inspirational business novel that he wrote with Mark Miller, training and development vice president of the Chick-fil-A restaurant chain. They tell the fictional, motivational story of Debbie Brewster, a newly appointed manager of corporate client services for a division of her company. As the narrative opens, Brewster is down for the count and sprawled out on the canvas. Her business unit is the company’s worst and she’s failing miserably as a leader. She worries that she will lose her job, but the firm’s president becomes her mentor and gives her a crash course on leadership. He’s a savvy leader and she is an apt pupil. He walks her through the “SERVE” leadership model and brings the reader along. You’ll feel the uplift as the book closes with Brewster’s staff cheering her as she moves up to a new executive position. getAbstract warmly recommends this short, nicely written parable on the meaning of leadership.
In this summary, you will learn
- What effective leadership requires,
- How the SERVE model of leadership works and
- How to use the SERVE model to become an effective leader.
About the Authors
Ken Blanchard is the author of more than 40 books and the “chief spiritual officer” of The Ken Blanchard Companies. He is co-founder of Lead Like Jesus ministries. Mark Miller is in charge of training and development for Chick-fil-A, a quick-service restaurant chain.
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Comment on this summary
3 years agoI like the "SERVE" leadership concept. This is a win win model for Managers, staff , internal and external customers.
5 years agoanother winner from the Blanchard stable!
7 years agoVery engaging abstract. Written in a way that ensures maximum retention of key points.
The comparison of and iceberg to leadership is very compelling and should be thoughtfully considered by any leader or wannabe leader out there.