Summary of The Secret

What Great Leaders Know and Do

Berrett-Koehler, more...

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The Secret book summary
Ken Blanchard has sold 20 million books. Read this inspirational book he wrote with Mark Miller to know why.


7 Overall

7 Applicability

6 Innovation

8 Style


With more than 20 million copies of his books in print, One-Minute Manager author Ken Blanchard is one of the world’s most popular business authors. You will immediately understand why after you read this inspirational business novel that he wrote with Mark Miller, training and development vice president of the Chick-fil-A restaurant chain. They tell the fictional, motivational story of Debbie Brewster, a newly appointed manager of corporate client services for a division of her company. As the narrative opens, Brewster is down for the count and sprawled out on the canvas. Her business unit is the company’s worst and she’s failing miserably as a leader. She worries that she will lose her job, but the firm’s president becomes her mentor and gives her a crash course on leadership. He’s a savvy leader and she is an apt pupil. He walks her through the “SERVE” leadership model and brings the reader along. You’ll feel the uplift as the book closes with Brewster’s staff cheering her as she moves up to a new executive position. getAbstract warmly recommends this short, nicely written parable on the meaning of leadership.

In this summary, you will learn

  • What effective leadership requires
  • How the SERVE model of leadership works
  • How to use the SERVE model to become an effective leader


A Manager in Trouble
Debbie Brewster was worried. She had been doing well at work, winning a promotion to director of corporate client services for a division of her corporation. But now she was failing miserably. Her business unit had the firm’s poorest performance. It missed its profit...
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About the Authors

Ken Blanchard is the author of more than 40 books and the “chief spiritual officer” of The Ken Blanchard Companies. He is co-founder of Lead Like Jesus ministries. Mark Miller is in charge of training and development for Chick-fil-A, a quick-service restaurant chain.

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    Catanzaro Marianna L 1 year ago
    I like the "SERVE" leadership concept. This is a win win model for Managers, staff , internal and external customers.
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    Julie Smith 3 years ago
    another winner from the Blanchard stable!
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    Guest 5 years ago
    Very engaging abstract. Written in a way that ensures maximum retention of key points.
    The comparison of and iceberg to leadership is very compelling and should be thoughtfully considered by any leader or wannabe leader out there.

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