So often in corporate life, profit is generated when you learn how to have your cake and eat it, too. Well, pick up a fork. Author Michael L. George shows you how to apply both Lean and Six Sigma to your service operation so you can accomplish goals you may have thought were mutually exclusive: work faster and increase quality. A Lean Six Sigma expert, the author deftly explains how most service operations are sitting on a potential treasure trove of cost savings. He uses real-world case studies involving the likes of Lockheed Martin and Bank One. The key to the cake cupboard, however, is listening to the voice of your customers and faithfully addressing their perspective about your service. getAbstract highly recommends this comprehensive volume to any service organization that wants to become simultaneously leaner, better and friendlier in the eyes of its customers.
About the Author
Michael L. George is the CEO of George Group, a major Lean Six Sigma consulting operation. He has helped numerous Fortune 500 companies use Lean Six Sigma, Lean Manufacturing and Complexity Reduction. He is the co-author of What Is Lean Six Sigma?