Micromessages are those subtle – and sometimes not-so-subtle – nonverbal messages that people send through body language, tone of voice and the way they inflect words. Micromessages signal at an immediate gut level how people feel about each other. You can use nice words when speaking to other people, but if at the same time you inadvertently send out negative micromessages, those nonverbal signals will have a more enduring impact than anything you say. Managers, supervisors and other leaders should become avid students of their own facial expressions, styles of personal engagement, body language and other nonverbal communicative attributes. Then they should try to send positive micromessages, not harmful ones that breed resentment and undermine performance. This book is easy to read and understand, but getAbstract believes that it delivers an important lesson: Micromessages matter, so mind your unspoken communications. Those small signals have a large reverberation.
About the Author
Stephen Young is founder and senior partner of a management consulting firm. He is a popular speaker at business conferences worldwide.