Summary of Micromessaging

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Micromessages are those subtle – and sometimes not-so-subtle – nonverbal messages that people send through body language, tone of voice and the way they inflect words. Micromessages signal at an immediate gut level how people feel about each other. You can use nice words when speaking to other people, but if at the same time you inadvertently send out negative micromessages, those nonverbal signals will have a more enduring impact than anything you say. Managers, supervisors and other leaders should become avid students of their own facial expressions, styles of personal engagement, body language and other nonverbal communicative attributes. Then they should try to send positive micromessages, not harmful ones that breed resentment and undermine performance. This book is easy to read and understand, but getAbstract believes that it delivers an important lesson: Micromessages matter, so mind your unspoken communications. Those small signals have a large reverberation.

About the Author

Stephen Young is founder and senior partner of a management consulting firm. He is a popular speaker at business conferences worldwide.



The Little Messages You Send

Jack, a new employee, comes up with what he believes to be a blockbuster idea to improve the efficiency of his company's operations. He quickly phones his supervisor, and asks for a few minutes to come to his office and explain his new concept. Jack is excited as he walks over to see his boss. But his good feelings turn sour once he enters the boss's office. The boss seems to go out of his way not to acknowledge that Jack is even there. The supervisor fails to look up from his computer screen; adopts an irritated attitude and pained facial expression signaling that Jack is infringing upon his valuable time; he interrupts him to take a call and occasionally glances at his watch as Jack speaks. Flustered, Jack fails to present his new idea effectively. "Okay, I got it," the boss barks as Jack clumsily tries to sum up. After he is finished, Jack quickly senses that his boss wants him to leave. The boss fails to thank Jack as he ingloriously exits. After this experience, Jack is one new employee who has learned a hard lesson: He is likelier to juggle hot coals than to attempt to tell his boss another of his good ideas.

Shaping Your Micromessages...

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