Traditionally, people’s relationships with their banks have been personal. But several factors, like regulation, technology, competition and rising expectations, are eroding the bond between banks and their customers, putting profits at risk. Boston Consulting Group professionals advise retail banks on the decisive steps that can avert revenue losses. This useful report will benefit financial professionals concerned with adapting retail banking to the realities of the 21st-century market.
About the Authors
The Boston Consulting Group is a leading global consulting firm.