Livro
Mude a Sua Abordagem de Escuta
Transforme a sua organização ouvindo atentamente o pessoal e ajudando o pessoal a ouvir você
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Recomendação
Qualquer treinamento de liderança enfatiza a importância das habilidades de comunicação. Mas os funcionários não irão apresentar o melhor desempenho a menos que sintam que a gestão recebe e valoriza o input do grupo, argumenta a coach em liderança Janie van Hool. Quando as pessoas se sentem ouvidas e compreendidas, a colaboração e a confiança aumentam, o que promove relacionamentos mais fortes e reduz o medo da mudança e da incerteza. Este guia bem-elaborado da autora oferece ferramentas práticas para desenvolver as habilidades e a mentalidade de um “líder ouvinte” – incluindo autoconsciência e empatia – e estratégias para garantir que as suas palavras ressoem com eficácia junto ao público-alvo.
Resumo
Sobre a autora
A coach e consultora em comunicação Janie Van Hool é uma ex-atriz que trabalha atualmente com líderes empresariais em uma ampla gama de organizações. Ela também é voluntária do Samaritans, uma organização sem fins lucrativos do Reino Unido cujos membros oferecem um ouvido empático a pessoas em dificuldade e angustiadas.
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